American Airlines: Another Reason Not to Fly
So let's see: the airline industry is in trouble due to fears over flying, not to mention the absolute pain in the ass it is to fly anywhere since at any point your laptop, your sports drink, your beard trimming scissors or anything else they feel like that day can be taken from you. For your protection, of course.
What to do to instill confidence in your brand and ensure people come back and look forward to doing business with you?
Act like total homophobic pricks, that's what.
Now, I admit upfront there are two sides to every story. For all I know, these guys were all threatening their neighbors with sporks while sucking face noisily. But given how the airlines and everyone associated with the industry have conducted themselves in the past few years, do you find this story A) easy to believe or 2) hard to believe?
