In case you were wondering why you were unable to sell me on your VOIP service, it's because my cable modem is down now…again. And only an idiot has a single point of failure for all his communications. Especially when that single point of failure is handled by a company that doesn't even have the sense necessary to A) have a website that has an ongoing outage status so I don't have to call and pester the support staff to find out WTF's happening, 2) sends out e-mails to its customers when they're having a problem so that they don't have to call and pester the support staff, and III) post a warning in advance of any planned maintenance-related outages.

March boldly into the 20th Century in regards to those three issues and then come back and talk to me about your reliable phone service.

Love,
Widge