So I received this e-mail from the MySpace folks:
Musicians, comedians and filmmakers move over — MySpace now has a section for Books!
We also have lots of events going on this summer, so keep an eye out for MySpace in your town!
Fascinating. Great. I have books. I would love to put them in the Books section.
Only trouble is…there's no place to do that, as I learned when I poked around. No idea. So…I e-mailed support. I asked them: how do I add my book to the Books section?
The response was:
To change your email your e-mail address go to "Account Settings." Start by clicking on "Home" in the top navigation menu from any MySpace web page. Once on your personal home page, click on "Account Settings," appearing in the upper left portion of the page, next to your picture. You will be taken to your "Account Settings" page. Once there, type in the new email address you want to use and click on "Change". You will receive an email to your old address asking you to confirm the email change. Follow the link in the email and confirm the code and your email will be changed.
If you do not have access to your old email account, please reply to this email with the old email address, the password for the account and the email address you want to change it to.
So I e-mailed back: "Hi…is this in answer to my question about how to put a book into the MySpace books area?"
In response I received the same damn e-mail. So I just sent a third request saying not to send me the same damn e-mail again but to actually answer my question.
Or I tried, anyway. When trying to submit, I received a bigass error:
Server Error in '/' Application.
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Talk about not ready for primetime. Jesus.
Somebody wake me when they get their shit together, would you?
Chris Anderson, over at The Long Tail has a great post on the media elites and how they've all got clay feet.
This is exactly what I'm on about: legacy media is dead, it just hasn't owned up to the fact yet. Every once in a while the rest of us kind of look over at what they're doing, usually we snigger, then we just keep on keeping on.
Again, I must say: I'm amazed anyone still reads newspapers.
Tom Waits is touring. Tom Waits, from what I can tell, never tours. As a result, this is a cultural shockwave level event for me, since I've been dying to see Tom live ever since I bought my first live bootleg CD of his.
So tell me, Ticketbastard, why I can only buy two tickets for this? I would like to take my whole family to see Tom, since we probably won't get another chance in this lifetime. There are three people in my immediate family. You have a two ticket purchase limit.
Your reason for this is to let more people see the show. "…to provide ticket access to as many fans as possible." That is, if the fans have only themselves and one other person they want to let in. No, I don't buy that. You don't care one whit about how many fans get to see the show–you're getting paid the same amount for each seat. Same deal with Tom and the venue and Tom's management. I don't buy that it's their decision because nobody on your end or their end gets hurt if all the tickets get bought out by one person–you make the same amount of money regardless.
No, you're trying to avoid ticket scalping, because you're sick of not getting fair market price for the seats. In fact, I just heard that you're starting to auction off the best seats so you can get the fair market price.
I just wish you had started with this one. I would have paid extra to get everybody into this show, but now I'm screwed. I could dive back into the ticket buying mosh pit and buy a third ticket, but that would doubtless be not with the other two and you've already warned me that you could cancel all three tickets if I tried that.
It's your site, so you people are the ones I'm holding responsible for this. I've never minded paying your convenience fees because you're providing a service and I'm accessing that service. I've never minded whatever other fees you've charged. I didn't even mind the fact that your site is so ridiculously stupid that it only gave me "International Will Call" as a delivery method. As long as you're offering what I want, I can choose whether or not to pay and that's up to me. Nobody forces me to do business with you.
But now I have to explain to somebody in my family that they're not going to see Tom Waits. And as a result, you're bastards, the whole throbbing lot of you.
Congratulations, twits. This will probably be the one time I get out of the house to see a concert this year and you've pissed me off as a result. So just remember, assholes: customer service. It takes so very little to make us angry, and that anger only increases exponentially when you have something that we want or need and we can't get it the way we want it and/or need it. And if you've set yourself up as pretty much the end-all, be-all of providing what we want or need, you better damn well have your act together. Or we'll just bite much, much harder.